Behind The Brand
I started The Travel Genie, LLC after working in a brick and mortar travel office and realizing that something was missing. I didn’t like that my company viewed my clients as transactions, but to me they were like old friends who would linger a while at my desk and we would catch up and talk about everything. And nothing. The company didn’t see the true value of the relationships and the push was always on performance and performing more. Always more. My manager would get frustrated with me when I wouldn’t close sales because I knew in my heart, that what the person was asking for, wasn’t best for them. It wasn’t the best option to sacrifice their once-in-a-life-time dream trip for the immediate gratification of now to only come back home disappointed and unfulfilled. How was that building trust? That’s what was missing. A customer focus. It was always about the numbers and not the people. I knew because I am passionate about helping people achieve their perfect dream trip that I couldn’t stay where I was. I knew that in order to innovate and be completely customer focused, I would have to go out on my own. I started The Travel Genie, LLC with the mission in mind of being customer driven. The customer is the driving force behind the brand. Delighting our customers gives us joy. You are the star of the show and we are your supporting cast, here to assist you in bringing your dreams to life.