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How quickly will you get back to me?

We take on a limited number of clients so we can focus on each client to give them each the best experience through one on one service. We will respond to emails and voice mails within 24 hours.

Will I always work with the same person?

You will always work with the same travel professional to give you the best experience from start to finish. The only time you will work with a different travel professional is if your travel professional is not available and your needs are time sensitive or an emergency. You can rest assured that when you work with The Travel Genie, LLC you will consistently have access to the same person you consulted with to plan your travel experience. At The Travel Genie, LLC, your business isn’t transactional, it’s relational and we value our relationship with you. We know you can plan your travel in other ways and with other agencies, we are honored that you trust us to be a part of your families travel dreams.

Do you charge research and planning fees?  

Our professional fee is for all of the things we do for you, our client. It covers not only the research, planning and development of the travel experience, it also covers your ability to have access to us during your travels (including after hours), booking pre and post travel hotel accommodations, booking activities while traveling, being your trusted travel advisor advocate and all of the other nuances involved with trips, your registration for cruises and escorted tours, travel document printing and/or delivery as well as having a mobile travel concierge who will come to you (not available in all markets). We give you a lot of value for the fees we charge. We don’t “just book“ your trips and leave you, we are with you every step of the way.

Why do you charge a research and planning fee?

We charge a fee to research, develop and plan unique itineraries for our clients because we care about our clients. We want our clients to be assured that they are our priority, not the travel suppliers. Our fee ensures the clients interests are met and that we are focused on the best client experience, not commissions. Because we charge fees, our clients can be assured that we won’t take on too many obligations and that their time and dreams are always the reason we do what we do. Time is an asset that once invested cannot be recouped .  We believe everyones time is valuable which is why we do the research, development, and planning for you.  Research doesn't simply mean the destination, it also includes our recommendations of what you should do, see and experience while you are at the destination as well as the best way for you to experience a destination based on your personal travel style.  We provide a service for those who have busy lifestyles and are limited on time to do the research themselves or who are overwhelmed by all of the options on the internet.  

Is the fee a flat fee?

The fee is based on the number of hours of research that are required and the type of travel you are planning.

We have three tiers:

Alterations:

For a more customized experience of a preset, pre-determined itinerary such as a cruise or escorted tour - this fee covers a recommendation of pre and post hotel stays, alternate land experiences for cruisers and alternate city tour experiences for those on an escorted tour (when the itinerary allows for alternatives to be made) as well as transfer recommendations. Professional Fee is 350.00 per trip.

Tailor-Made:

Our Research and Development Fee for completely customized itineraries is 100.00 per hour.

The Genie Takes A Look:

Our Consultation Fee for checking over your current itinerary (not provided by The Travel Genie, LLC) and making recommendations, is 100.00 per hour.

Tailored Groups:

The Professional Fee is 100.00 per person for groups consisting of 10 or more travelers.

Do you charge additional fees?

Yes, we reserve the right to charge client initiated change fees as well as client initiated cancellation fees.  These fees are collected in addition to the fees imposed by the airline, hotel or resort, cruise line, tour operator, rail line and other travel related services not mentioned.  

The fee is 50.00 per person.

Are the research and planning fees refundable if I don't book my experience?

Unfortunately our time cannot be recouped so all fees are non-refundable and non-transferable. 

Are the research and planning fees applied toward my experience?

No, fees cover the time involved with the actual research, planning and development of each experience.  

What do you mean by mobile travel planning service?

We will come to you wherever you are whether your home or office to plan your travel experience if you are in our market. Currently our mobile market serves the Piedmont Triad of North Carolina, The Triangle of North Carolina and the Charlotte Mecklenburg area of North Carolina. As our service grows, these markets will expand to other markets outside of North Carolina. We are always available to meet with and communicate with our clients through video chats, phone chats, instant messaging as well as email.

Why isn't there pricing listed on your site?

You can find pricing online through online travel agencies and Google.  What we pride ourselves on is offering value and experience.  We strive to make every interaction one that is personal while building genuine authentic relationships.  

Why don't you list the vendors you use on your site?  

At The Travel Genie, LLC we don't promote vendors, we promote value and experience.  We have access to premium, luxury and ultra luxury vendors throughout the world.  We are able to curate the exact experience you desire by gathering valuable insights from your past travel experiences as well as what your expectations are for current travel needs.  We are able to make valid recommendations only after speaking with you to find out what your goals are for your particular experience.  We collaborate with you, so our focus is on you, not the vendor.

What types of travel experiences do you plan?

We plan cruise experiences - ocean, river and barge, escorted experiences, all inclusive experiences as well as flexible independent travel experiences also known as FIT.  We plan both domestic and international luxury experiences.  Our group travel experiences include, but are not limited to, church groups, school groups, family reunions or group family travel and affinity groups.